Floating Town Pre-registration Reward Terms and Conditions
These terms apply to the Google Play pre-registration reward for Floating Town: Village Builder (the “Game”), published by Ellvan Studios.
Eligible players receive one Sky Gems Starter Pouch containing 30 Sky Gems at no charge. The reward is a digital in-game item, has no cash value, and is not selected by chance.
1. Eligibility
To qualify, you must:
- pre-register for the Game through Google Play in a country or region where the reward is offered;
- use a Google Play account and compatible Android device that meet Google Play's eligibility requirements;
- install and open the Google Play version of the Game after it launches; and
- accept these terms when requested by Google Play.
Eligibility and delivery are associated with the Google Play account used to pre-register. Test-track installations, unsupported devices, accounts outside participating countries or regions, and pre-registrations cancelled before launch may not qualify.
2. Delivery
Google Play will make the reward available to eligible players after the Game launches. The Game will check for the reward and credit it to the Sky Gems balance associated with the player's signed-in Google Play Games account. Delivery may require an internet connection, current Google Play services, and a successful sign-in.
The reward is limited to one per eligible Google Play account. Processing may take a reasonable amount of time after first launch. The Game will display an in-game message when the reward has been credited.
3. Use of the reward
Sky Gems are virtual in-game currency. They may be used only for eligible digital items and convenience features offered inside the Game. They cannot be exchanged for money, transferred between accounts, sold, or used outside the Game. Use of Sky Gems is also subject to the Game's rules and Google Play's applicable terms.
4. No payment or refund
No purchase or payment is required for this reward. Because the reward is provided free of charge, there is no purchase price to refund. If an eligible reward is not delivered correctly, the available remedy is delivery or restoration of the promised reward where technically possible. Nothing in these terms excludes or limits rights that cannot legally be excluded or limited.
5. Technical issues and availability
Temporary delays may result from connectivity, account authentication, device compatibility, Google Play, Play Games Services, or other service interruptions. Ellvan Studios does not promise uninterrupted access to the Game or immediate processing, but will take reasonable steps to deliver or restore a valid reward claim.
Ellvan Studios is not responsible for failures caused by an ineligible or different Google account, an unsupported or modified device, loss of access to an account, deletion of local game data, or circumstances outside its reasonable control. These limitations do not remove Ellvan Studios' obligation to provide the advertised reward to eligible users or affect mandatory consumer rights.
6. Changes and termination
These terms may be updated to clarify the reward or comply with law or Google Play requirements. Any update will not reduce an eligible player's entitlement to the advertised 30 Sky Gems. The campaign may be suspended or ended where required by law, Google Play, or circumstances outside Ellvan Studios' reasonable control, subject to obligations already owed to eligible players.
7. Privacy
Information used to authenticate the player and deliver or restore Sky Gems is handled as described in the Floating Town Privacy Policy. Google processes pre-registration, eligibility, and Play account information under Google's Privacy Policy.
8. Contact
If you believe you qualified but did not receive the reward, contact ellvanstudios@gmail.com. Include the Game name, device model, approximate first-launch date, and Google Play order or redemption information if one was supplied. Do not send passwords or payment-card details.